1.1. These general conditions of purchase (GCP) regulate the terms and conditions governing all ticket purchases made through the website www.perrosalagua.com.


1.2. These GCP will prevail in any case over any other document, and will not be modified or altered by other clauses that may appear in the purchase order of the buyer or other documents, unless there is express written agreement of Carmen López Díaz Mascotas Mataró (CLDMM)


1.3. By making a purchase order, the purchaser expressly accepts these GCP, which he understands and has read carefully, as he had knowledge of its existence before making the purchase through the website www.perrosalagua.com and is bound by them.


1.4. These General Terms and Conditions shall be effective and, consequently, shall oblige the purchaser to pay the price of the tickets as soon as the purchase order is placed, in the manner set out in these General Terms and Conditions.

Ticket sales through the website www.perrosalagua.com are made under the name Carmen López Díaz Mascotas Mataró, with the address at Calle Abat Dorda 18, 08304 Mataró (Barcelona) and Tax ID 77298192E, the e-mail servicio.cliente@perrosalagua.com</a and telephone +34 650 658 187.

3.1. Tickets can be purchased at the ticket office or online at www.perrosalagua.com.

3.2. The online purchase will be completed once the buyer has paid for the tickets and a tracking number has been confirmed and assigned. In addition, the buyer will receive an email confirmation of the purchase order at the email address provided.

3.3. Unless otherwise indicated, the purchase order confirmation email will not be considered as a ticket for the purpose of accessing the Canine Aquapark facilities.

3.4. The buyer may not vary, modify or cancel the terms of the purchase order once payment has been confirmed.

4.1. The buyer will receive the ticket via email at the email address provided when the order is made.

4.2. The issuance of tickets in substitution for lost, stolen, damaged or destroyed tickets may result in reasonable administration charges.

5.1. The price indicated for tickets includes, unless expressly stated otherwise, Value Added Tax (VAT), and will be expressed, in any case, in the Euro currency (€).

5.2. The purchase of tickets may incur non-refundable handling and delivery charges, but these will be specified once the purchase order is placed.

5.3. The buyer must pay the price at the time of executing the purchase order, identifying the required data and selecting the payment method.

5.4. The buyer may use Visa, MasterCard, American Express, Diners Club, JCB, Citicorp credit or debit cards as payment methods.

5.5. The ticketing system uses a secure server and the latest encryption technology.

5.6. CLDMM may modify the rates or offers at any time, although such modification shall not affect the purchase orders in progress.

The buyer will not be able to exercise the right of withdrawal once the purchase order has been placed and payment confirmed.

7.1. The impossibility of the buyer to go to the Canine Aquapark facilities on the day chosen in the purchase order, will not entitle the buyer to cancel or change the ticket.

7.2. If the Canine Aquapark facilities are unable to open due to force majeure (adverse weather conditions, etc.), the ticket purchased will be exchanged for another valid ticket for the date chosen by the purchaser from among those available.

8.1. The number of tickets that can be purchased for the same date may be limited to a maximum amount per buyer and per credit card.

8.2. Buyer may not resell or assign tickets where prohibited by law.

8.3. Tickets may not be used for advertising, promotions, contests or sweepstakes, except with the written permission of CLDMM.

9.1. CLDMM reserves the right to deny the buyer access to the facilities of the Canine Aquapark, in case of breach of internal regulations or security reasons.

9.2. If access is denied, the ticket price will be refunded to the buyer.

9.3. CLDMM, recommends consulting the internal regulations of the Canine Aquapark, which are available on the website.

10.1. Buyers may address their doubts, complaints, claims and requests for information to Carmen López Díaz Mascotas Mataró, by writing to Calle Abat Dorda 18, 08304 Mataró (Barcelona); or sending an email to servicio.cliente@perrosalagua.com

10.2. CLDMM will respond to the buyer as soon as possible and in any case within a maximum period of one month from the presentation of the doubt, complaint, claim or request for information.

11.1. CLDMM reserves the right to modify these GCP at any time, notifying the purchaser by publishing the version on the website www.perrosalagua.com.

11.2. CLDMM reserves the right to modify at any time the presentation, configuration and location on the website of these GCP.

If any clause included in these GCP is declared totally or partially null and void or ineffective, such nullity or ineffectiveness will only affect that provision or the part of it that is null and void or ineffective, the rest of the GCP remaining in force in all other respects, and such provision being considered totally or partially null and void.

13.1. By the provisions of the Organic Law on the Protection of Personal Data, the data obtained by reason of the relationship maintained with the purchaser will be included in an automated file owned by CLDMM, to whom you may address yourself in order to exercise your rights of access, rectification, cancellation or opposition.

13.2. By using this website, the purchaser consents to the processing of such information and data and declares that all the information or data provided is true and corresponds to reality.

14.1. The purchase of tickets at www.perrosalagua.com will be governed, in addition to these general conditions of purchase, by Spanish law.

14.2. In the event of litigation or conflict, the Courts of Barcelona and their hierarchical superiors will be competent.